I am a rule follower and for the last 12 years I have worked in startup Technology Companies in customer service and Technical support. It is aggravating to me that my long adored Xanga chooses to only allow bug reporting via a forum. I have no objections to forums and they certainly have their place, it’s a great learning tool for new users, however for an obvious issue occurring now that one wants to verify is on a bad photo upload server vs my account it is not helpful as the forums only seem to be answered by other users.
Now, if I was not a rule follower I would send messages directly to the xanga people, I mean @john (he of the cutest little son ever) and @marc seem to be really great guys! I think @eugenia is still there as well and I use to have some fun conversations with her and @natalia who is not still there. Natalia use to be my go to chick for any problems.
I’m guessing if I sent an email to email@example.com it would work, but..like I said I am a rule follower and they dont’ really seem to want to talk to the Xanga users except though the forum. So it’s a shame that I have no one to tell that picture uploading is really really hitchy this morning, it’s going very slow with batch and not uploading, and with singles it’s hitting about1 out of 4 and popping error messages saying file is to big or I forgot to pick a pic. Tried chrome & IE.
I think if it were me I would hire a tech/cs person and have them work remotely answering emails on a per email pay scale. Lots of people looking for jobs who could really build a nice customer service communication. I’ve got an unemployed son….:)
Of course, by the time I typed all of this it’s probably working again, they are pretty good about fixing problems.
EDIT – No Xanga bashing in comments please. General bashing welcome as always. 🙂